The dealership was very courteous, knowledgeable, and professional. They definitely helped me find what I was looking for, which was very much appreciated.
Very helpful and friendly service. Will be coming back for oil change soon. Thank you
Great group of people. Johnathan and Damien were above par. I highly recommend them for all your service and sales needs! Brittany was the best finance manager as well!
As usual, the service department is efficient and effective. I always trust Ms. Angie and the techs to do a great job.
Great people to work with! Great customer service. Gavin was great! I would recommend them to anyone.
Yes quality sales men nothing beyond the best their people should really see Gavin for all sales.
Everyone was great to work with. Will definitely buy my next Honda at the location.
Everyone at Shottenkirk was very friendly and made the stressful process of purchasing a car so seamless! Customer service is excellent
Ginger was quick and accurate . I had an appointment and got there early and she was able to get my car back there when I got there
Service was quick, efficient, and courteous! I appreciate being made aware of the “extras” but not “pushed” to purchase!
Service team is phenomenal!! Always professional and knowledgeable. Highly recommend this dealership for any service big or small.
Lady was super friendly. I didn't have an appointment but oil change went pretty fast. She let me know things I needed or would need soon without being super pushy like people have been known to be.
The customer service in the service department is excellent. The work was completed very quickly as well.
Paula and I had a great experience during our visit. We will continue to visit this Dealership
This was our 2 Honda purchased at this Dealer. We will be back, Everyone was very helpful.,and made us feel good about our purchase
Jordan did a great job. She got my car in quickly and got me a quote and repair much sooner than I expected. I was going out of town the next day and had to have my car repaired that day. The technician was very fast from what I could gather. I will definitely be back for some other things I need to have done.
Customer friendly & go over & above to please customer. Did what it took to make the deal good for us & company.
I don't have enough space in this little box to type all my feelings about the experience I had buying my new Civic. My salesman, Johnathan, was amazing from the phone call in response to my online inquiry, all the way to my purchase. He was knowledgeable about the cars on the lot, while listening to what I wanted and finding exactly the car I needed. I felt like me and my husband were car just car shopping with our friend. When I decided on a car, Brittany made the finance process super easy. Again, I felt like we ...
Hannah had the car we had inquired about ready when we got to the dealership. After a test drive and a little negotiation, we sealed the deal and took the car home. Shottenkirk was the only local dealer with an HRV, much less in the color we wanted.
As soon as I drove up, someone came to my car. My car's need was addressed and my questions answered. Service was completed in a reasonable time. I was given a thorough explanation of what was done and needed done. It was professional service.
Justin and Tommy were extremely helpful throughout the process and went above and beyond . Thanks for the great work!
Justin did a great job of getting us what we were wanting/looking for. Was very helpful with our children that we took with us too.
Super quick and dependable! They’re very transparent about your needs and help you save money and cut corners when needed.
As always, Gavin was amazing. He is very informative, professional and honest, Thank you Gavin!
This was by far the best dealership that I have dealt with in years. Hannah is amazing. Thank you for everything!
They were great with us. I got what I wanted and so much more. Sherry and Mike were patient and worked out everything that I needed to get my new car. It was an awesome experience!
Damien did an awesome job. He updated and informed me of the services needed for my car. I greatly appreciated the good work.
Sherry was great to work with. She was just super friendly and seemed to genuinely care about our situation and she understood how badly we needed a new car.
very clean and appealing, the Service Advisors Damien and Angie were very helpful and pleasant to work with.
First time using this dealer service dept. Very impressed with personnel and service. Jordan was Spectacular throughout. Said 3 hr repair and was on the button. Dealer shuttled us to local museum and picked us up when work complete. First rate service
As always, my appointment went exceptionally well. Angie is terrific and explained all the services and fees in advance. She kept me updated on the status of my car and let me know promptly when it was ready.
Everyone was so friendly and so helpful. They were more than willing to go an extra mile to make me comfortable or take me somewhere while my car was being serviced.
Great experience with the salesperson. I plan to go back to her again and the sales manager was also very helpful with explaining how things worked and why the number were what they were. This was my second time buying a car and compared to that experience these guys were 200x better. Finance department was a bit more push with attempting to get me to buy the extended warranties etc but that’s there job I guess.
Everything was great with my appointment. However someone needs to check the reading material in the waiting room. There was a newspaper from December 18th. Most all the magazines are old and of no interest. Covid is over so how about some cleanups of old mags and adding some new? This is not to complain just an idea to make it better
Every time we need service, the staff is so friendly. I never feel like I’m being talked into service I don’t need.
Wonderful experience purchasing an automobile. Drew Suslavich was very patient and the entire staff was terrific
Always terrific service which I’ve had for the last five years. I will continue to use Shottenkirk.
The dealership and customer service were top notch and handled themselves in a professional manner.
The quickness and courtesy of the adviser and the quality of the technician made my experience excellent
Was very satisfied with service, professionalism & courteous, respectful attitudes of everyone I came in contact with at the dealership.
Excellent service. I really enjoy everything. Great prices and very friendly. Definitely will come back.
Every time I bring our cars here, the service and professionalism are excellent. The facility is very clean and convenient.
The service was quick, professional, and they were friendly as well. We have used this dealership for service a couple times now and it has been a good experience.
It was very great when ever I visit Every one is kind and willing to help
I was in an emergency situation due to a punctured tire fromt he I-75. I was able to be within 7 miles of the dealership and the were able to help me immediately. Super service from the young lady in the service center and took the extra time to help with warranty information.
Car Salesmen like Justin are the reason why I'll always shop at Shottenkirk Honda of Cartersville. Very professional, polite, and most importantly will not make you feel pressured like most other car lots
Awesome dealership, service department and staff!!! Always 5 stars!!! Thank you for taking care of my 2014 Accord. Excellent service!
Great place Clean waiting area vending machines place to sit friendly employees well Lighted positve
It's not always the fastest trip for service but the experience has always been great and the staff is awesome too.
Jordan Waters was right on top of things. She texted when my parts arrived, texted to confirm my appointment, texted me several times throughout the day with updates on my vehicle. I was very impressed with her customer service
All of the individuals we worked with were great, the only negative was the time we had to wait to complete the process. we decided on the car we wanted within 1.5 hours but had to wait 3-4 hours to get through financing with no credit issues.
I had a wonderful experience. Jordan greeted me as soon as I pull up. She explained everything clearly. The prices were reasonable. The waiting area was very accommodating. The bathrooms were nice and clean. I was in and out in record time.
Hello, the service here is excellent. I live closer to another Honda dealer and drive the extra distance to this one.
Thank you so much for help! The service was excellent . Jordan was nice, friendly and very helpful. Everyone there was ready to help me. They are the best!
We have purchased our last 3 vehicles from Shottenkirk Honda in Cartersville. I cannot say enough about how helpful, knowledgeable and friendly everyone is! They make the entire process stress free!
Great service. Knowledgeable representatives, and a clean area to sit and wait on the service to be finished
Good experience with my purchase, honest and straight forward! I would do business with Shottenkirk Honda of Cartersville again.
All in all the process was thorough but had to go through a lot of steps to finish the purchase of a used car-guess it's been a while. All personnel were helpful loved having the car max report.
I have been doing business with Hennessy Honda in Woodstock for 22+ years. Their service department is great, their new cars sales department is poor. Therefore, I recently purchased a new vehicle from Schottenkirk Honda. I very much enjoyed the buying experience, therefore I decided to try Schottenkirk’s service department. They did not disappoint. My service advisor was very friendly and went out of his way to care for my vehicle and to answer my questions. I will go back.
He was very thorough as well as knowledgeable about my financing and warranty options. He worked diligently until the deal was completed.
Friendly service. Fast service. Clean waiting area. I live in Woodstock and it is worth coming to this dealership.
Very reliable and has friendly staff! They go above and beyond. Much better than Hennessy.
Angie Angell was excellent and very good at listening and following through. Thank you to the shop foreman and any others that were involved.
The Shottenkirk Service Dept. is outstanding. It is well worth the drive from Marietta for your Service Dept. I always have neighbors that have started using your Dealership and thank me for recommending them. Thank You Ginger, Also a Big Thank You to Bob Corley a great Salesman.
Ok work. Said 4-6 hrs for oil diagnostic. Dropped off 9 am. Didn't hear back. I called next day noon.
Service is always great. Friendly, honest and courteous. Prices competitive. Love the service department. And they love my little dog, Sweetie
Kayman was very good in showing me what I wanted to see. Very knowledgeable of components. Micheal was very personable. Very through in explaining different finance options and warranties. This is my third vehicle that I have purchased from Shottenkirk so that should speak for itself. And let’s not forget about your top notch service department. Keep up the great work
Though we live 1-20 miles closer to another dealership, we chose to give Shottenkirk the opportunity to service my CRV as asked when we purchased the car. We did! Chris in service was one of the main reasons we went back as he is great all around! I missed him this time but was pleasantly surprised that he popped out for a quick chat! However, John was great!! He was pleasant and nice and kept me abreast on the goings ons of my car! I look forward to the same rapport with him as Chris. John was a pleasure to ...
I had an appointment for 9:30a.m. for the express service oil change and the vehicle was ready within 20 minutes. I appreciate the promptness and it apears the shop is almost at for force of employees. GRET JOB!
Service department was amazing! Angie was very informational and helpful. Service work was done in a timely manner. Thank you very much.
This place is such a great experience! All the way from Sales to Service. I have never in my life felt and been treated any better by a dealership. They truly make you feel right at home and part of the family. Tyler Bone is great at what he does and I had the pleasure of meeting the Manager of sales Jason and Richard the GM. Great guys and a great experience. I've talked five friends into heading up to Shottenkirk and there experience was the exact same. It's great to have people you can truly trust in ...
My Husband and myself ended up having both of our cars having issues at the same time. Since we were heading out of state that increased stress levels through the roof. Angie Angell was absolutely amazing in dealing with us on both issues. We have never had a bad experience here. We have been having our Honda’s serviced here for over 15 years! Always happy.
Wonderful experience. Justin Delong made the process less stressful and made us feel like he genuinely wanted us to be able to find and leave in our dream car.
Clean pleasant waiting area . Appropriate time as promised. Friendly service technicians greeted upon arrival for my scheduled appointment.
My service rep was wonderful and accommodating. Service was done in a very timely and quick manner.
Ginger explained my options and provided precise answers for my questions. Work was completed in a timely manner.
Pleasant experience. They always do good work. It’s nice to know that I am taken care of:
We had an amazing experience at Shottenkirk Honda in Cartersville. Cook was attentive, helpful, and awesome to work with. We truly wanted to give him our business!! Nick and Michael were a pleasure to work with, too. Everyone genuinely seemed excited to serve us and willing to help. We look forward to sharing our experience with friends.
Angie was exceptional and advised what services were done and needed would definitely recommend her
Our salesman, Gavin, always treats us great and that’s why we keep coming back.
My family and I buy/trade all our vehicle with Shottenkirk/Cartersville. We have always been treated like family..whether purchasing or service call. They give me and our family a peace of mind that we being taken care of...like family!
I enjoyed every minute of my experience with Justin and Brittany. They both were so professional and Justin was a joy to work with.
Made an appointment on line and arrived 15 min prior. Had to wait about 10 min. before a service writer walked up to me. The writer informed me that my service would take about one and one half hours. I asked why since I had booked an appointment for an "Express Oil Change". I had noted on the online service request that this was the 1st service after delivery and repeated this to the writer. I was pleasantly surprised when the writer can an got me after about 45 minutes. After going thru the results of the multipoint inspection she then ...
The staff at the dealership was great! Check-in and check-out went very smoothly and everyone was pleasant to work with.
I’m very confident in the major engine overhaul was needed and performed accurately. It’s a lot of money that is spent on quality repairs which come from personal recommendations rather than revenue motivated
Worked very quickly on a holiday week. Very kind and explained work done very well. Thank you very much!
Ginger was great to deal with. Friendly knowledgeable and professional. All done ins timely fashion.
Hannah and Johnathan were more then helpful with the purchase of the car everyone was very pleasant to deal with thank you all for making my wife’s Christmas gift a blessing
Ginger in Service was on top of everything. She was fast, courteous and she delivered. I'm happy that she is my service handler.
Bob was the best sales person we have worked with. He made sure to help us get the vehicle best for our family. Would highly recommend him.
Even though I live in Chamblee, I was so pleased with Shottenkirk when I purchased my CR-V that I decided it was worth the drive up I-75 for servicing at the dealership. I wasn't disappointed. Advisors were curteous and friendly and the time it took to do the servicing AND alignment were surprisingly short. I've waited HOURS at other dealerships! The pricing was a nice surprise, also.
Johnathan was AMAZING! Would highly recommend. Overall great experience. Love my new suv so much!
Ginger and John went out of way in service department to give updates and order a part to help with satisfaction with hitch situation
Amazing service! Informed me of a recall I didn’t even know of and was able to take care of it the same day! Provided excellent service and kept me informed on what was going on with my car. Very happy with the service I received.
Terrific job as always. Thank you to the service advisor and tech for a job well done.
Justin Delong was a great salesman. He was compassionate and caring. I recommend him to everyone interested in buying a car! He was great with everything. The finance, and he even got the car from another dealership for me. Great service!
Sales where excellent. Trade in was fair. Honest to balance and rotate three days after purchase. Definitely come prepared to buy the extended warranty. It's worth it.
Thank you to everyone who worked hard and helped me purchase the 2017 Alfa Romeo Guilia! Special thanks to Gavin Smith, Joe Flanigan, Jorge Ortiz, and Benjamin Watts. You all went above and beyond, and I am very grateful. Miles Tuck, Mrs. Patti, Tori, Hannah, and Brittany were all very nice and helpful as well. I really appreciate everyone's help and knowledge. (Especially Jorge when he was explaining gap insurance to me haha) Great team y'all! Thanks again (:
Cannot say enough good things about this dealership. My parents were in last month to buy a used CR-V that they spent a lot of time looking for. I work in the car business so they were courteous enough to reach out directly to me and go over everything step by step to insure they were getting a good deal. Bob Corley their Sales Consultant spent hours working so hard for them. Jorge Ortiz the Finance Manager was kind enough to handle all of the paperwork and was very patient with us. And finally, Kevin Dowdy the Finance Director was ...
Beautifully maintained dealership. Very large selection of new cars. A very stress free buying experience. 5 stars all the way. Great job by Jimmy, Gavin, and Damien.