Customer Testimonials

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DealerRater Oct 3, 2022

Angie Angell welcomed me in for my exterior/interior detail. I was told it could take 2 to 4 hours and offered me a shuttle ride which I declined. The detail technician completed the service in about 1 hour and 40 minutes. Wow! He finished quickly and did a great job! My Accord shines like new money.

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DealerRater Oct 3, 2022

Always a great experience at Shottenkirk Honda. They will try to get it done quickly, but correctly at the same time.

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DealerRater Oct 3, 2022

The dealership service dept. was clean and my visit was efficient and the problem taken care of.

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DealerRater Oct 2, 2022

I liked this dealer as the waiting room was clean and comfortable. I found the service reps great

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DealerRater Oct 1, 2022

Angie is always the best service writer. I enjoy seeing her when I go in for service.

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DealerRater Sep 30, 2022

Kind,courteous, accommodating. No problem from scheduling to pickup. The shuttle dropped us off and picked us up with no problem. One of the best experiences we have had with a dealership.

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DealerRater Sep 30, 2022

I showed up in the morning without an appointment and I was seen immediately. Oil changed and tires rotated and out in about 45 minutes!

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DealerRater Sep 30, 2022

Worked diligently with us to make deal happen. Not the great deal that I was hoping for but was close enough to purchase. There is always room for improvement.

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DealerRater Sep 30, 2022

Great customer service. Sherry was knowledgeable and did not pressure us. Brittany in the finance dept was easy to work with.

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DealerRater Sep 29, 2022

We were in great need of a new battery for our 2019 Honda Pilot at 6:10 PM. The service department closed at 6:30 PM. When my husband arrived, the service team had the battery all ready to go and got it installed in record time! Excellent customer service! We use Shottenkirk for all of our service needs!

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DealerRater Sep 29, 2022

I made an appointment but arrived early. They had my truck in and out before my original appointment time. That is outstanding serice

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DealerRater Sep 29, 2022

I had been in contact with the dealership about the specific car I wanted but when I got there the car stopped needed to be detailed and cleaned. The car never got detailed or detailed terrible. When I drove away the car had water spots and many creases of my spoilers had lots of dirt build up.

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DealerRater Sep 29, 2022

Service was fast and issue was resolved same day. Appreciate the service team for completing on the same day without appointment.

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DealerRater Sep 29, 2022

Great customer service and adequate turn around time on vehicle. Why do you dictate how many words I can write?

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DealerRater Sep 28, 2022

Friendly people get the service done on time hassle free. Every time I head to this dealer, I feel like I'm a the home.

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DealerRater Sep 28, 2022

Awesome customer service! The Drew S. was great, polite, knowledgeable, and very pleasant to work with.

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DealerRater Sep 28, 2022

So easy! Went online and made my appointment. Was in for oil change and out in about 35 minutes!! John Heaton very professional and prompt!!! Thanks!!

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DealerRater Sep 28, 2022

Prompt attention at service bay. Regular oil change service conducted. Vehicle ready in approximately one hour.

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DealerRater Sep 27, 2022

Service advisor was friendly, professional and when he gave me the wait time estimate, it was almost exactly right

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DealerRater Sep 26, 2022

Jon is great in customer service when I bring my car in for service.. I’ve dealt with him and a couple more and they always take care of me! Unlike experiences I had in sales at this location. Thank you!

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DealerRater Sep 26, 2022

Impressively responsive, helpful, and great with communication. New customer, but earned our repeat service business for sure!

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DealerRater Sep 26, 2022

Chris C is awesome, always takes care of me and my family! Recommend him every time!

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DealerRater Sep 26, 2022

We always get excellent service at Shottenkirk of Cartersville. Service is great, the staff is helpful and friendly. We will definitely do business with Shottenkirk Honda of Cartersville again

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DealerRater Sep 26, 2022

This team is absolutely amazing, so informative, helpful, and caring. John and Damien are always ready to help and assure me that everything will be taken care of, and it always is! Exceeds my expectations every time!

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DealerRater Sep 26, 2022

Great service as usual. Service was friendly quick and as expected. Appreciate the service team.

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DealerRater Sep 26, 2022

Listen I pick the right dealership to get a car from. When I tell you these people take great care of me when I come in or even through emails or a phone call. I couldn't have ask for better dealership. Hands down if u want a Honda or any other car go to them you won't be disappointed. 🙌🙌🙌💯💯

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DealerRater Sep 26, 2022

Awesome experience as always. The wait was a lot shorter than usual as well which made the experience the best.

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DealerRater Sep 26, 2022

I had a battery issue and John got my vehicle in and replaced the battery - very efficient. Thanks.

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DealerRater Sep 25, 2022

second new vehicle purchase from this dealer. everything was great, as always. Everett is the best !

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DealerRater Sep 25, 2022

As always, the service was top notch. Was out of there faster than I expected. And its always pleasant to watch football while I wait.

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DealerRater Sep 24, 2022

I love the people at this dealership! Everyone is nice, from sales to service. Would recommend. 😀

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DealerRater Sep 24, 2022

They were up front and worked with me to make the deal happen. I didn’t find other dealers willing to work with me as openly and honestly

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DealerRater Sep 23, 2022

I really appreciate the service staff and I know the sign said you were short handed. My appointment was at 10 am and I arrived at 9:30 am but wasn't out of there until 11;30. Other than that, everything was great.

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DealerRater Sep 23, 2022

Employees were helpful and professional. We arrived earlier than our appointment but our car was tended to immediately.

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DealerRater Sep 23, 2022

Jonathan was great! He listened to what I wanted and got me into what I asked for.

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DealerRater Sep 23, 2022

Great job!!! Very cordial, nice, and productive. Work was done in a timely manner as well.

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DealerRater Sep 23, 2022

Great and quick service that helped me a lot. It is my first car, so the representative gave me some idea of how to keep track of maintenance.

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DealerRater Sep 22, 2022

Great dealership. The service department is awesome. Chris is our service rep. He us so great. We truly appreciate the time and care that he spends with us.

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DealerRater Sep 22, 2022

Great service and Ginger ensured I got my car back at the time agreed to.

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DealerRater Sep 22, 2022

Sherry did a wonderful job in getting us into the dealership and working with us.

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DealerRater Sep 21, 2022

John has helped us out of some bad situations a few times. He works really well with the technician to make sure our vehicle gets the right service/repair quickly

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DealerRater Sep 21, 2022

The team at Shottenkirk was awesome to deal with. The sales manager Mr. Dowdy worked out the deal over the phone before I even got to the dealership. When I arrived I met with Hannah Jones who was the best car sales person I have ever met. She was very understanding and very knowledgeable of the vehicle I was buying. I had previously been to a dealership in Chattanooga trying to buy the same car and honestly after talking with Hannah I quickly realized that Chattanooga had no clue. I was very pleased and will be using your dealership and ...

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DealerRater Sep 21, 2022

A very pleasant purchase experience. I would give them serious consideration on a future purchase.

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DealerRater Sep 21, 2022

Great service as always. We did not even have an appointment...Thank you so much.

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DealerRater Sep 21, 2022

I bring my car to Shottenkirk for service work from Dalton, Ga. and will not let any other service depart touch my car. Tyler and Angie are the best.

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DealerRater Sep 21, 2022

I was treated courteously and the work (oil and filter change and alignment) was completed in about 90 minutes.

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DealerRater Sep 20, 2022

My advisor was very nice, friendly, and Excellent she left me happy thanks again so much

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DealerRater Sep 19, 2022

Always pleased with the service. Although very busy still managed to complete the service within 2 hours.

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DealerRater Sep 19, 2022

Excellent people! Keep you updated on progress. They don’t push services on you, they advise you on things that need doing or gonna need doing shortly. Neat and clean environment. Thank you to Ginger & John

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DealerRater Sep 19, 2022

Came in for a oil change it was quick, easy, and the customer service was friendly

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DealerRater Sep 17, 2022

Our service was completed on time and the recommended additional brake fluid was a timely suggestion!! The people are considerate, and a driver took us to lunch and brought us back. This was a very kind additional courtesy!! We have all of our service and repairs done at Shottenkirk of Cartersville. Diana and John!!

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DealerRater Sep 16, 2022

Great Service and on time delivery of the vehicle on time at home! thank you!

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DealerRater Sep 16, 2022

Excellent customer service by Chris. Chris kept me informed and was a complete gentleman after checkout by walking me to the car and opening my door for me… I’m sure he does all his customers that way by his pleasant demeanor.

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DealerRater Sep 15, 2022

Great service! Usually right on the time frames when they tell you. Pretty good follow ups

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DealerRater Sep 15, 2022

I was honored to be there with you all. Your staff was very helpful and very nice..I will tell everyone about your dealership.

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DealerRater Sep 15, 2022

Awesome experience, very friendly nice customer service. Thanks to Terrry salesman good job. Thank you.

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DealerRater Sep 15, 2022

The people were very professional and showed concern for the wait time. I thought the wait time was too long for "Express" service with an appointment, but the current situation in the USA is partially to fault and out of the dealerships control.

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DealerRater Sep 15, 2022

Service was outstanding. My car was completed in a very timely manner and to my satisfaction.

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DealerRater Sep 15, 2022

Friendly, knowledgeable employees and very clean dealership. Hopefully my problems were fixed but I know I’ll have no trouble coming back if not! Everyone in the waiting room spoke highly of this dealership. My panel has gone blank about 3 times and cracks like it has a short a lot. He explained it could be Apple play or Bluetooth but I’m still not convinced that’s the problem. After I left the dealership the radio was on and I hit a bad place in the road which made it crackle and only partial words were playing. If it continues ...

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DealerRater Sep 15, 2022

Friendly, knowledgeable and makes the car buying experience very easy pleasurable. Would recommend to anyone. They have definitely earned my business.

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DealerRater Sep 14, 2022

They were able to get me in and out in a reasonable time. Thank you.

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DealerRater Sep 14, 2022

The people I dealt with were very respectful and willing to listen to my concerns.

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DealerRater Sep 14, 2022

Friendly service advisor described service available today and service schedule at 30,000 miles which was nearing

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DealerRater Sep 14, 2022

Price and service are what brings me back. Thank you for providing and not overselling services.

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DealerRater Sep 14, 2022

The vehicle that I bought had an issue. I kept taking it back and Shottenkirk did whatever was needed tho correct the issue. The problem was corrected and I am thankful for their willingness to continue working on the problem as long af it took. Thank you Shottenkirk.

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DealerRater Sep 13, 2022

The service center is always good. The whole staff is so friendly and treats you right.

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DealerRater Sep 13, 2022

The staff is always friendly, knowledgeable and helpful . I leave confident that my vehicle has been given the best of care.

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DealerRater Sep 12, 2022

Always had good service people are very nice. The kept me informed on the status of my service

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DealerRater Sep 12, 2022

Damian was great.i do not like that i have to type at least 15 words or that such emphasis is put on tgese surveys. Damian does not have control of that but he did a goid job.

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DealerRater Sep 12, 2022

Love the customer service! Awesome service received. Service department treats you with respect. Would go anywhere else.

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DealerRater Sep 12, 2022

Gavin Smith was a great salesperson…so knowledgeable, and made the whole process so pleasant. Highly recommend!

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DealerRater Sep 12, 2022

Angie is the best. Very professional and courteous. Explained the repairs needed and considered the cost. Going to miss her when she retires.

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DealerRater Sep 12, 2022

Ms. Waters was absolutely wonderful. She listened to our wants and needs and helped us find the perfect vehicle for us. She was very patient with us, and I really appreciate that. Everyone was friendly and professional through out the entire process. So far, Excellent Customer service and I look forward to using Shottenkirk Honda again.

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DealerRater Sep 10, 2022

Friendly, thoughtful, efficient, Respectful of my time. Nice bathrooms Great work in repair department tks

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DealerRater Sep 10, 2022

Everybody was great! They made the process easy, and they were very helpful, especially Hannah who worked with us from the start to actually purchasing the Honda Pilot.

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DealerRater Sep 10, 2022

TL, Drew, and the service department teammates have been great to work with and made the buying process smooth and painless. Customer service is top notch!!

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DealerRater Sep 8, 2022

Really happy with how efficiently and quickly my car situation was handled at Shottenkirk. Damien went above and beyond to get the part my car needed in less than 2 days! Will definitely be coming back to get my car regularly serviced.

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DealerRater Sep 8, 2022

Excellent customer service all around! Terry and Nick we great to work with! No regrets.

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DealerRater Sep 8, 2022

On this visit, I was actually greeted and tended to right away. Does not always happen (usually ignored). I appreciate his helpfulness and getting my new tires on my car and going over everything with me.

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DealerRater Sep 8, 2022

Service Tech and Service Advisor were very knowledgeable and kept me informed during the job. They also showed me the faulty part and explained the problem. First class service

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DealerRater Sep 7, 2022

The service was great and Ginger is the # 1 reason I choose to get my service done at this dealership for both of my vehicles.

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DealerRater Sep 7, 2022

Very nice people there at the Service Center. I had regular maintenance done and was out the door in an hour.

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DealerRater Sep 7, 2022

Very helpful in replacing my dying battery. Angie Angell is the best. She kept me well informed about the status of my service

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DealerRater Sep 7, 2022

Always great service and very friendly people. Have always been satisfied with the work done on my Honda.

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DealerRater Sep 7, 2022

The sales staff is amazing! Will recommend sales and service!! Will definitely go back for another vehicle in the future!!

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DealerRater Sep 6, 2022

Service Rep. Ginger did a great job notifying me of my repair status. And going over any future maintenance needed.

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DealerRater Sep 5, 2022

Service advisor was kind and friendly and took care of our needs. She was fantastic.

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DealerRater Sep 5, 2022

Ginger was so much help! I didn't have to wait long. Glad we chose a Honda!

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DealerRater Sep 3, 2022

very very very very very very very very very very very very very very good.

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DealerRater Sep 2, 2022

Ginger was very pleasant to work with and took very good care of us. She was very understanding of our issue.

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DealerRater Sep 1, 2022

Easy and convenient. Fast service. It’s worth the drive. Even with no appointment. Always clean restrooms.

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DealerRater Sep 1, 2022

Angie was very knowledgeable about the recommended services for my vehicle. Quick service, no surprises.

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DealerRater Sep 1, 2022

My purchase at shottenkirk Honda was a great experience. It was great working with Sherry and Brittany.

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DealerRater Aug 31, 2022

Very professional people, honest and easy to work with. I love my new (to me) car!

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DealerRater Aug 31, 2022

Overall I am happy. I got the vehicle I wanted at a fair price. However, I had to negotiate with Tommy, the assistant sales manager, just to get the price they were advertising online. He initially tried to add over $4000 of fees to the selling price. They should be more transparent with their pricing. My salesman, Vin, was great. He was patient and helped us tremendously. Michael in finance was also helpful and friendly. There was a hiccup with the extended warranty he sold us. After I got home and read the fine print, what we bought was not what ...

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Cars Feb 18, 2022

Sales where excellent. Trade in was fair. Honest to balance and rotate three days after purchase. Definitely come prepared to buy the extended warranty. It's worth it.

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Cars Jun 15, 2021

Thank you to everyone who worked hard and helped me purchase the 2017 Alfa Romeo Guilia! Special thanks to Gavin Smith, Joe Flanigan, Jorge Ortiz, and Benjamin Watts. You all went above and beyond, and I am very grateful. Miles Tuck, Mrs. Patti, Tori, Hannah, and Brittany were all very nice and helpful as well. I really appreciate everyone's help and knowledge. (Especially Jorge when he was explaining gap insurance to me haha) Great team y'all! Thanks again (:

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Cars May 19, 2021

Cannot say enough good things about this dealership. My parents were in last month to buy a used CR-V that they spent a lot of time looking for. I work in the car business so they were courteous enough to reach out directly to me and go over everything step by step to insure they were getting a good deal. Bob Corley their Sales Consultant spent hours working so hard for them. Jorge Ortiz the Finance Manager was kind enough to handle all of the paperwork and was very patient with us. And finally, Kevin Dowdy the Finance Director was ...

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Cars Mar 29, 2020

Beautifully maintained dealership. Very large selection of new cars. A very stress free buying experience. 5 stars all the way. Great job by Jimmy, Gavin, and Damien.

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Cars Dec 10, 2019

I purchased a new 2019 Honda Ridgeline RTL-T from Shottenkirk Honda the day before Thanksgiving. Megan Hosfeld made sure I was taken care of all the way through the purchase and even getting my paper work expedited to my County Title office in Alabama to meet the required timeframe. I would recommend working with Megan. She is very customer focused and took initiative to ensure I was taken care of even after the purchase. Megan was very personable and easy to work with on this purchase. She is definitely an asset Shottenkirk Honda.


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