Customer Testimonials

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DealerRater Sep 27, 2023

Service department was great and made me feel like my vehicle was as in great hands!

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DealerRater Sep 27, 2023

The service department is awesome, I normally bring my car in on Saturday morning, hardly any wait time, the best thing is they check everything tires,breaks, batteries and let you know if you have a problem, nice and friendly

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DealerRater Sep 26, 2023

This was warranty work that I did not know I needed, but Angie pointed it out, ordered the parts, and notified me when to come in to get them installed. The work was done quickly and professionally while I waited. Great Service!!!!

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DealerRater Sep 25, 2023

My service representative was extremely professional and courteous. Jordan presented me with a complete list (including costs) of future needs for my vehicle, which I appreciate.

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DealerRater Sep 24, 2023

Took good care of service. Excellently handled. Ginger has excellent talent to take care of customers

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DealerRater Sep 23, 2023

Honda mechanics have always taken good care of my vehicles. They're friendly and professional.

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DealerRater Sep 23, 2023

They was helpful and all areas and Sherry worked until she got me a deal and Thank her for that🙌🏽🙌🏽🙌🏽

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DealerRater Sep 23, 2023

Service department staff was very helpful and professional. The service advisor Kevin Etters kept me informed of the progress of my vehicle and thoroughly explained the services needed. It was a very good experience.

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DealerRater Sep 23, 2023

Ginger provided excellent service. My car came in and had several issues that needed attention. She stayed in contact with me each day to let me know the progress. I was extremely pleased. WVM

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DealerRater Sep 22, 2023

The staff was extremely courteous and polite. I’ll work was done expertly and timely.

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DealerRater Sep 22, 2023

I was kept up-to-date and informed throughout my visit. The service I received was excellent.

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DealerRater Sep 21, 2023

Michael was very professional and willing to work with me. He was helpful in explaining everything to me.

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DealerRater Sep 21, 2023

Justin was outstanding! he treated us with respect and kindness. I would recommend this dealership.

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DealerRater Sep 21, 2023

There was no pressure, no hassle. Easily the easiest car buying experience I’ve ever had

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DealerRater Sep 21, 2023

I chose your dealership after years of being a Hennessey Honda faithful because I learned Kevin Etters was at your place. I trust him and will continue to do so.

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DealerRater Sep 21, 2023

Always a great experience, just purchased my 5th automobile from Shottenkirk! Sales and Service always attentive!

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DealerRater Sep 20, 2023

Dalton was the perfect sales person……..easy to talk to, patient, informative with all the questions, honest, and kind.

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DealerRater Sep 20, 2023

Getting my 0il change was great and in an acceptable time. The service tech was very professional

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DealerRater Sep 19, 2023

My first experience purchasing a car and Shottenkirk (TL) did not disappoint. Love my purchase! Returned for my first service appointment with Kevin and I was in and out. Fast and friendly service. Would definitely recommend.

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DealerRater Sep 19, 2023

Service department mr Kevin is very helpful person. He is taking very personally take care of our vehicle

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DealerRater Sep 19, 2023

What a great group of professionals to work with. From the first inquiry, to the final deliver (150 miles away), to the follow-up after the sale. These folks are top notch!

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DealerRater Sep 19, 2023

They literally “went out of their way” to sell us our Odyssey - delivering it 150 miles to our home.

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DealerRater Sep 19, 2023

Worked well to make things happen great deal on a new car will be back

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DealerRater Sep 19, 2023

Fast, friendly service especially for a Saturday morning. Great folks who listen to their customer and work to address any concerns.

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DealerRater Sep 19, 2023

Ginger is the best! Very helpful & friendly explains and goes over everything about your car needs

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DealerRater Sep 18, 2023

Thank you for calling us back. I appreciate your time and further explanation about our recent purchase.

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DealerRater Sep 17, 2023

Great service. Angie is my preferred service manager. She is very professional and knowledgable. Always looks out for the customer.

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DealerRater Sep 17, 2023

First of all I can say they are nice and do a great job everytime.I come here all the time since I bought my car there in 2016 for a oil change.

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DealerRater Sep 17, 2023

It was a very pleasant experience. And if there were mishaps they were taken care of. Everyone was very nice and patient with me.

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DealerRater Sep 17, 2023

Consistent excellence in customer service and workmanship. We drive over 70 miles to have our car serviced at Shottenkirk Honda of Cartersville. The quality of the work and the customer service is second to none. Always in a timely manner and reasonable cost. They are also really very good at advising what must be don't on your car and when, I never feel like I am paying for something I don't need. Thank you as always for customer service and piece of mind all of your staff provides.

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DealerRater Sep 16, 2023

Great prices and good customer service. Take all my cats here for service. Ginger is the best

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DealerRater Sep 16, 2023

My vehicle was promptly brought in, Anglie told me the approximate time of completion, and the time of completion was what I expected.

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DealerRater Sep 16, 2023

The service was prompt. The people were friendly and courteous. An oil change was also performed with the recall.

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DealerRater Sep 16, 2023

I had no problem with the service which was done in a timely matter, and I had a reasonable cost

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DealerRater Sep 16, 2023

This is my third car that I had bought from Honda. I always buy their extended warranty and they stand behind at 100%… it is worth the extra you pay.. Angie and John are awesome in the service department.. It’s nice to be able to have a vehicle that you have to travel in weekly and know that you can trust it:)

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DealerRater Sep 16, 2023

Both my husband and I bring our Hondas to be serviced here and so far we are pleased with the service.

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DealerRater Sep 15, 2023

From starting to finish Mister Cook and the team handle all processes with professionalism, respect and integrity. Thank you again

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DealerRater Sep 15, 2023

Service advisor, shuttle service, tech service were attentive, discussed details and made my 100K mile 2015 CR-V run smooth!

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DealerRater Sep 15, 2023

I just went in for an oil change. Appointment was scheduled. I was immediately assisted Service writer was friendly

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DealerRater Sep 15, 2023

Jordan was very helpful listening to the issues that I had with my new Honda Pilot Elite, 2023 model.

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DealerRater Sep 15, 2023

Jordan was very attentive and helpful. She kept me informed and explained the services provided.

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DealerRater Sep 14, 2023

John Heaton has always been thorough and informative when I have had my Honda Pilot in for service.

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DealerRater Sep 14, 2023

The workers at Honda were fast and great. I’ll definitely be back to get my car serviced

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DealerRater Sep 14, 2023

Wonderful people great service every time I have been there it has been a pleasure! Thank you to all!

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DealerRater Sep 14, 2023

Jonathan and Brittany were great! I originally didn’t want to deal with this dealership because of the rudeness of Sherry. However Johnathan changed my mind and got me into a car I love! He is the best and most genuine salesman I have ever met!

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DealerRater Sep 13, 2023

Best car salesman ever!! He made the whole experience fun! He was real and honest, which I appreciate more than anything else. I would absolutely recommend him.

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DealerRater Sep 13, 2023

My car was having mechanical issues. I took it into the dealership and they were able to quickly determine what the issue was and get the parts ordered to fix it.

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DealerRater Sep 13, 2023

Jordan was great to work with and kept in touch the whole time. The technician caught a couple of problems and was able to fix them the same day. A really great team.

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DealerRater Sep 12, 2023

Jordan was the best. She made my visit super easy and worked hard to make sure I understood what my computerized inspection findings meant. Because of her I will bring my car there for service in the future. This is a big deal to me because I had a bad experience previously at the dealership and decided to try again after saying I would never return. Thank you Jordan for all of your kindness and support

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DealerRater Sep 12, 2023

What I don’t like is a few days after the service I get a coupon for the same service that will be out of date for my next service. Thanks

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DealerRater Sep 12, 2023

Awesome service. My car was fixed and ready in a timely manner. Thank you all in the service department.

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DealerRater Sep 12, 2023

I worked with Ronald and he was helpful and polite. He told me a ready time of an hour to hour and a half and my car was ready in 40 mins. I was very satisfied.

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DealerRater Sep 12, 2023

I went because my car fails emission test, and I was very anxious because I did not expect a 2017 Honda to fail emission. Ginger was very courteous, kind and professional. She shows me that she cares and kept me informed throughout. Because of her kindness, I trusted that everyone involved would try their best to find the problem and fix it. Ginger deserves more than 5 stars

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DealerRater Sep 11, 2023

The General Manager and salesperson, Sherry Keffer, were customer friendly and very professional. The dealership had the exact car in stock that we wanted to purchase.

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DealerRater Sep 10, 2023

I would tell anyone to buy a car from Shottenkirk. I've never dealt with a dealer that takes care of you even after the transaction is done. They do a good job taking care of things and I appreciate it!

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DealerRater Sep 10, 2023

I came In for oil change. Ginger advised three recalls. She took care of all in a reasonably amount of time saved me a trip back.

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DealerRater Sep 10, 2023

Appointments are made in a timely manner. People are courteous and the vehicle is ready when they tell you it will be ready.

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DealerRater Sep 9, 2023

Great Dealership all the staff were very helpful. Took care of me and all my needs

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DealerRater Sep 9, 2023

Happy costumer she answered all my questions track me step by step when my car was in the shop thanks

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DealerRater Sep 9, 2023

Quick service, Ginger was very helpful and very nice. I've never had a bad experience with them at Shottenkirk, If I arrange an appointment, I've always been greeted with friendly service, explanations on my car if anything is due for service. The money is reasonable for the service that is needed plus you can trust that the job will get done the best way they know how. I've bought 2 new cars through Shottenkirk and their sales and service all around was always nice and treated me well. I would give Ginger Chapman 5 stars for her kindness and ...

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DealerRater Sep 8, 2023

Angela and the Honda family did an awesome job. They got me in and out they was very polite.

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DealerRater Sep 8, 2023

I was greeted promptly when I arrived for my appointment. Everyone I encountered was friendly and seemed to care about my satisfaction with services.

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DealerRater Sep 8, 2023

Always great to deal with and very professional. Tyler is great and the entire staff is friendly and courteous. Thank you!

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DealerRater Sep 8, 2023

Justin and the team at Shottenkirk were so helpful in our process of buying a new car for our family!

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DealerRater Sep 8, 2023

Justin worked really hard to get me the Honda thank you for helping me I love it

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DealerRater Sep 7, 2023

Sherry Keffer was awesome to work with! She was very detailed when explaining everything to us! She got us the best deal as well! Can’t thank her enough! Brittany Lewis was wonderful explaining every piece of paperwork we had to sign. Both take pride in their work and want to make the customer happy and they make sure you are taken care of! Great ladies all the way around!

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DealerRater Sep 7, 2023

Great and knowledgeable Honda experts who timely and acculately deliver services very informative about diagnostics of your vehicle

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DealerRater Sep 7, 2023

They got me in and out fast. Everyone was nice and helpful. Thanks for your help!

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DealerRater Sep 7, 2023

Overall good experience. Jordan was attentive and went over and above to take care of us. I'm disappointed that my car, with a hole in the roof, was left outside during a rainstorm. The inside wheel wells were filled with water that ran internally through the body of the car. Would hope that someone, or management, would have been thoughtful enough to shield our car from the environment.

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DealerRater Sep 7, 2023

I purchased my car from Shottenkirk Honda and have also been servicing it there. I am very pleased with the service I receive. The people are friendly and my car is in great shape.

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DealerRater Sep 6, 2023

Kevin Etter's is my service advisor and when I told him I received a safety recall on my Honda Pilot for the backup camera he booked the appointment and I was ready for an oil change also, I was able to get both items done in one appointment. Kevin is very knowledgeable and provides outstanding service. I am very impressed with this dealership and service department.

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DealerRater Sep 6, 2023

Alex was super helpful and attentive to my inquiries, questions, and concerns! The entire team was supportive throughout the process from the moment I stepped in to the time I left in my new ride! Such great customer experience--I would definitely recommend working with Alex!

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DealerRater Sep 5, 2023

Everyone was kind and professional. I had a great experience. I love my new Pilot!

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DealerRater Sep 4, 2023

Very helpful and made it a very easy experience. She has great customer service and would recommend to anyone

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DealerRater Sep 2, 2023

Sherry was a great saleswoman. Answered all of our questions and inquiries with a smile. Best experience buying a car to date!

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DealerRater Sep 2, 2023

This was an unexpected pleasant experience! A salesman, Gavin Smith, politely greeted my wife and I as we arrived. He was very low pressure helping us to look through their inventory for a vehicle within our budget. Gavin was extremely knowledgeable of the of the various models and their options. I am grateful for the experience and feel we got a really good deal. Everyone that we came in contact were very kind and helpful. I highly recommend Shottenkirk Honda!

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DealerRater Sep 2, 2023

I always get outstanding service here! I've been bringing my Odyssey in for the past 6 years. My service advisor, John is very kind and helpful. The service techs are great too!

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DealerRater Sep 2, 2023

T h e service was good, but at purchase, we were told our CRV would be washed and cleaned up at each service. We've had 2 services, and no wash.

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DealerRater Sep 2, 2023

Very at tentative. They were willing to go beyond and make service good. They were willing to send a driver to me while I was at work to have my car worked on. I’m happy with the service.

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DealerRater Sep 2, 2023

Very easy transaction, everyone very professional! Would recommend the dealership to anyone who needs a vehicle.

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DealerRater Sep 2, 2023

We are very happy with our Honda Ridge line Truck Thank u, y’all were very helpful.

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DealerRater Sep 2, 2023

We followed Kevin Etters to this dealership because we trust his advice. We know he will tell us what needs to be fixed now and what can wait. Service technician who worked on our car was superb. Dealership was squeaky clean, and everyone was exceptionally nice. We were not disappointed and will definitely be back!

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DealerRater Sep 2, 2023

I received great service. Very happy that Kevin Etters is a member of the service team.

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DealerRater Sep 1, 2023

Austin was great helping me get the right vehicle. Exceptional Service and would not go anywhere else.

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DealerRater Sep 1, 2023

Y’all were great, thank you for everything, I love my car so much. Thank you for getting me approved when I didn’t think I was going too!

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DealerRater Sep 1, 2023

Great dealership and very professional. John has always taken care of me and he always has excellent customer service.

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DealerRater Sep 1, 2023

We just came into look and ended up going home with one! Dalton and Michael made it a great and easy experience. Dalton went above and beyond and helped us get what we wanted.

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DealerRater Sep 1, 2023

Everyone was pleasant expecially Dalton I would recommend Shottenkirk Honda to my family and friends

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DealerRater Sep 1, 2023

Could not have asked for a better experience! I have had Honda's since able to drive and was so impressed with Bernie and the way he handled the day. He knew so much about the cars too. Such a great experience!

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DealerRater Aug 31, 2023

I really enjoyed my sales men and the service department. The entire process was seamless and stress free. Just disappointed on the wait I had with speaking to finance.

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DealerRater Aug 31, 2023

Jordan is always helpful and professional. She provides exceptional customer service, projecting positivity, kindness and excellent communication skills! Thank you Jordan!!

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DealerRater Aug 31, 2023

This is by far the best dealership I've ever worked with. Our service tech, John, knows me by name, and always takes great care of us. No pressure, only recommendations.

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DealerRater Aug 31, 2023

Every sing time I have come to the service department at Shottenkirk I have been happy with their honesty and kindness. I have and will continue to bring my Pilot and Civic there!

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DealerRater Aug 31, 2023

Very Courteous and patient staff who are easy to talk with , has good listening skills

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DealerRater Aug 30, 2023

I had a pleasant experience. Kevin was a pleasure to work with. The text updates are great.

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DealerRater Aug 30, 2023

Good service. Brought my car in for 60K service and a recall notice. I always bring my car to Shottenkirk.

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DealerRater Aug 29, 2023

Brought my vehicle in for a recall customer service was great dropped my car off and they called me and let me know that it was time for a 15,000 mile check up on my car also so I had that done and they called me when it was ready by the end of the day

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