Customer Testimonials
Service department was great and made me feel like my vehicle was as in great hands!
The service department is awesome, I normally bring my car in on Saturday morning, hardly any wait time, the best thing is they check everything tires,breaks, batteries and let you know if you have a problem, nice and friendly
This was warranty work that I did not know I needed, but Angie pointed it out, ordered the parts, and notified me when to come in to get them installed. The work was done quickly and professionally while I waited. Great Service!!!!
My service representative was extremely professional and courteous. Jordan presented me with a complete list (including costs) of future needs for my vehicle, which I appreciate.
Took good care of service. Excellently handled. Ginger has excellent talent to take care of customers
Honda mechanics have always taken good care of my vehicles. They're friendly and professional.
They was helpful and all areas and Sherry worked until she got me a deal and Thank her for that🙌🏽🙌🏽🙌🏽
Service department staff was very helpful and professional. The service advisor Kevin Etters kept me informed of the progress of my vehicle and thoroughly explained the services needed. It was a very good experience.
Ginger provided excellent service. My car came in and had several issues that needed attention. She stayed in contact with me each day to let me know the progress. I was extremely pleased. WVM
The staff was extremely courteous and polite. I’ll work was done expertly and timely.
I was kept up-to-date and informed throughout my visit. The service I received was excellent.
Michael was very professional and willing to work with me. He was helpful in explaining everything to me.
Justin was outstanding! he treated us with respect and kindness. I would recommend this dealership.
There was no pressure, no hassle. Easily the easiest car buying experience I’ve ever had
I chose your dealership after years of being a Hennessey Honda faithful because I learned Kevin Etters was at your place. I trust him and will continue to do so.
Always a great experience, just purchased my 5th automobile from Shottenkirk! Sales and Service always attentive!
Dalton was the perfect sales person……..easy to talk to, patient, informative with all the questions, honest, and kind.
Getting my 0il change was great and in an acceptable time. The service tech was very professional
My first experience purchasing a car and Shottenkirk (TL) did not disappoint. Love my purchase! Returned for my first service appointment with Kevin and I was in and out. Fast and friendly service. Would definitely recommend.
Service department mr Kevin is very helpful person. He is taking very personally take care of our vehicle
What a great group of professionals to work with. From the first inquiry, to the final deliver (150 miles away), to the follow-up after the sale. These folks are top notch!
They literally “went out of their way” to sell us our Odyssey - delivering it 150 miles to our home.
Worked well to make things happen great deal on a new car will be back
Fast, friendly service especially for a Saturday morning. Great folks who listen to their customer and work to address any concerns.
Ginger is the best! Very helpful & friendly explains and goes over everything about your car needs
Thank you for calling us back. I appreciate your time and further explanation about our recent purchase.
Great service. Angie is my preferred service manager. She is very professional and knowledgable. Always looks out for the customer.
First of all I can say they are nice and do a great job everytime.I come here all the time since I bought my car there in 2016 for a oil change.
It was a very pleasant experience. And if there were mishaps they were taken care of. Everyone was very nice and patient with me.
Consistent excellence in customer service and workmanship. We drive over 70 miles to have our car serviced at Shottenkirk Honda of Cartersville. The quality of the work and the customer service is second to none. Always in a timely manner and reasonable cost. They are also really very good at advising what must be don't on your car and when, I never feel like I am paying for something I don't need. Thank you as always for customer service and piece of mind all of your staff provides.
Great prices and good customer service. Take all my cats here for service. Ginger is the best
My vehicle was promptly brought in, Anglie told me the approximate time of completion, and the time of completion was what I expected.
The service was prompt. The people were friendly and courteous. An oil change was also performed with the recall.
I had no problem with the service which was done in a timely matter, and I had a reasonable cost
This is my third car that I had bought from Honda. I always buy their extended warranty and they stand behind at 100%… it is worth the extra you pay.. Angie and John are awesome in the service department.. It’s nice to be able to have a vehicle that you have to travel in weekly and know that you can trust it:)
Both my husband and I bring our Hondas to be serviced here and so far we are pleased with the service.
From starting to finish Mister Cook and the team handle all processes with professionalism, respect and integrity. Thank you again
Service advisor, shuttle service, tech service were attentive, discussed details and made my 100K mile 2015 CR-V run smooth!
I just went in for an oil change. Appointment was scheduled. I was immediately assisted Service writer was friendly
Jordan was very helpful listening to the issues that I had with my new Honda Pilot Elite, 2023 model.
Jordan was very attentive and helpful. She kept me informed and explained the services provided.
John Heaton has always been thorough and informative when I have had my Honda Pilot in for service.
The workers at Honda were fast and great. I’ll definitely be back to get my car serviced
Wonderful people great service every time I have been there it has been a pleasure! Thank you to all!
Jonathan and Brittany were great! I originally didn’t want to deal with this dealership because of the rudeness of Sherry. However Johnathan changed my mind and got me into a car I love! He is the best and most genuine salesman I have ever met!
Best car salesman ever!! He made the whole experience fun! He was real and honest, which I appreciate more than anything else. I would absolutely recommend him.
My car was having mechanical issues. I took it into the dealership and they were able to quickly determine what the issue was and get the parts ordered to fix it.
Jordan was great to work with and kept in touch the whole time. The technician caught a couple of problems and was able to fix them the same day. A really great team.
Jordan was the best. She made my visit super easy and worked hard to make sure I understood what my computerized inspection findings meant. Because of her I will bring my car there for service in the future. This is a big deal to me because I had a bad experience previously at the dealership and decided to try again after saying I would never return. Thank you Jordan for all of your kindness and support
What I don’t like is a few days after the service I get a coupon for the same service that will be out of date for my next service. Thanks
Awesome service. My car was fixed and ready in a timely manner. Thank you all in the service department.
I worked with Ronald and he was helpful and polite. He told me a ready time of an hour to hour and a half and my car was ready in 40 mins. I was very satisfied.
I went because my car fails emission test, and I was very anxious because I did not expect a 2017 Honda to fail emission. Ginger was very courteous, kind and professional. She shows me that she cares and kept me informed throughout. Because of her kindness, I trusted that everyone involved would try their best to find the problem and fix it. Ginger deserves more than 5 stars
The General Manager and salesperson, Sherry Keffer, were customer friendly and very professional. The dealership had the exact car in stock that we wanted to purchase.
I would tell anyone to buy a car from Shottenkirk. I've never dealt with a dealer that takes care of you even after the transaction is done. They do a good job taking care of things and I appreciate it!
I came In for oil change. Ginger advised three recalls. She took care of all in a reasonably amount of time saved me a trip back.
Appointments are made in a timely manner. People are courteous and the vehicle is ready when they tell you it will be ready.
Great Dealership all the staff were very helpful. Took care of me and all my needs
Happy costumer she answered all my questions track me step by step when my car was in the shop thanks
Quick service, Ginger was very helpful and very nice. I've never had a bad experience with them at Shottenkirk, If I arrange an appointment, I've always been greeted with friendly service, explanations on my car if anything is due for service. The money is reasonable for the service that is needed plus you can trust that the job will get done the best way they know how. I've bought 2 new cars through Shottenkirk and their sales and service all around was always nice and treated me well. I would give Ginger Chapman 5 stars for her kindness and ...
Angela and the Honda family did an awesome job. They got me in and out they was very polite.
I was greeted promptly when I arrived for my appointment. Everyone I encountered was friendly and seemed to care about my satisfaction with services.
Always great to deal with and very professional. Tyler is great and the entire staff is friendly and courteous. Thank you!
Justin and the team at Shottenkirk were so helpful in our process of buying a new car for our family!
Justin worked really hard to get me the Honda thank you for helping me I love it
Sherry Keffer was awesome to work with! She was very detailed when explaining everything to us! She got us the best deal as well! Can’t thank her enough! Brittany Lewis was wonderful explaining every piece of paperwork we had to sign. Both take pride in their work and want to make the customer happy and they make sure you are taken care of! Great ladies all the way around!
Great and knowledgeable Honda experts who timely and acculately deliver services very informative about diagnostics of your vehicle
They got me in and out fast. Everyone was nice and helpful. Thanks for your help!
Overall good experience. Jordan was attentive and went over and above to take care of us. I'm disappointed that my car, with a hole in the roof, was left outside during a rainstorm. The inside wheel wells were filled with water that ran internally through the body of the car. Would hope that someone, or management, would have been thoughtful enough to shield our car from the environment.
I purchased my car from Shottenkirk Honda and have also been servicing it there. I am very pleased with the service I receive. The people are friendly and my car is in great shape.
Kevin Etter's is my service advisor and when I told him I received a safety recall on my Honda Pilot for the backup camera he booked the appointment and I was ready for an oil change also, I was able to get both items done in one appointment. Kevin is very knowledgeable and provides outstanding service. I am very impressed with this dealership and service department.
Alex was super helpful and attentive to my inquiries, questions, and concerns! The entire team was supportive throughout the process from the moment I stepped in to the time I left in my new ride! Such great customer experience--I would definitely recommend working with Alex!
Everyone was kind and professional. I had a great experience. I love my new Pilot!
Very helpful and made it a very easy experience. She has great customer service and would recommend to anyone
Sherry was a great saleswoman. Answered all of our questions and inquiries with a smile. Best experience buying a car to date!
This was an unexpected pleasant experience! A salesman, Gavin Smith, politely greeted my wife and I as we arrived. He was very low pressure helping us to look through their inventory for a vehicle within our budget. Gavin was extremely knowledgeable of the of the various models and their options. I am grateful for the experience and feel we got a really good deal. Everyone that we came in contact were very kind and helpful. I highly recommend Shottenkirk Honda!
I always get outstanding service here! I've been bringing my Odyssey in for the past 6 years. My service advisor, John is very kind and helpful. The service techs are great too!
T h e service was good, but at purchase, we were told our CRV would be washed and cleaned up at each service. We've had 2 services, and no wash.
Very at tentative. They were willing to go beyond and make service good. They were willing to send a driver to me while I was at work to have my car worked on. I’m happy with the service.
Very easy transaction, everyone very professional! Would recommend the dealership to anyone who needs a vehicle.
We are very happy with our Honda Ridge line Truck Thank u, y’all were very helpful.
We followed Kevin Etters to this dealership because we trust his advice. We know he will tell us what needs to be fixed now and what can wait. Service technician who worked on our car was superb. Dealership was squeaky clean, and everyone was exceptionally nice. We were not disappointed and will definitely be back!
I received great service. Very happy that Kevin Etters is a member of the service team.
Austin was great helping me get the right vehicle. Exceptional Service and would not go anywhere else.
Y’all were great, thank you for everything, I love my car so much. Thank you for getting me approved when I didn’t think I was going too!
Great dealership and very professional. John has always taken care of me and he always has excellent customer service.
We just came into look and ended up going home with one! Dalton and Michael made it a great and easy experience. Dalton went above and beyond and helped us get what we wanted.
Everyone was pleasant expecially Dalton I would recommend Shottenkirk Honda to my family and friends
Could not have asked for a better experience! I have had Honda's since able to drive and was so impressed with Bernie and the way he handled the day. He knew so much about the cars too. Such a great experience!
I really enjoyed my sales men and the service department. The entire process was seamless and stress free. Just disappointed on the wait I had with speaking to finance.
Jordan is always helpful and professional. She provides exceptional customer service, projecting positivity, kindness and excellent communication skills! Thank you Jordan!!
This is by far the best dealership I've ever worked with. Our service tech, John, knows me by name, and always takes great care of us. No pressure, only recommendations.
Every sing time I have come to the service department at Shottenkirk I have been happy with their honesty and kindness. I have and will continue to bring my Pilot and Civic there!
Very Courteous and patient staff who are easy to talk with , has good listening skills
I had a pleasant experience. Kevin was a pleasure to work with. The text updates are great.
Good service. Brought my car in for 60K service and a recall notice. I always bring my car to Shottenkirk.
Brought my vehicle in for a recall customer service was great dropped my car off and they called me and let me know that it was time for a 15,000 mile check up on my car also so I had that done and they called me when it was ready by the end of the day