Customer Testimonials
Angie Angell welcomed me in for my exterior/interior detail. I was told it could take 2 to 4 hours and offered me a shuttle ride which I declined. The detail technician completed the service in about 1 hour and 40 minutes. Wow! He finished quickly and did a great job! My Accord shines like new money.
Always a great experience at Shottenkirk Honda. They will try to get it done quickly, but correctly at the same time.
The dealership service dept. was clean and my visit was efficient and the problem taken care of.
I liked this dealer as the waiting room was clean and comfortable. I found the service reps great
Angie is always the best service writer. I enjoy seeing her when I go in for service.
Kind,courteous, accommodating. No problem from scheduling to pickup. The shuttle dropped us off and picked us up with no problem. One of the best experiences we have had with a dealership.
I showed up in the morning without an appointment and I was seen immediately. Oil changed and tires rotated and out in about 45 minutes!
Worked diligently with us to make deal happen. Not the great deal that I was hoping for but was close enough to purchase. There is always room for improvement.
Great customer service. Sherry was knowledgeable and did not pressure us. Brittany in the finance dept was easy to work with.
We were in great need of a new battery for our 2019 Honda Pilot at 6:10 PM. The service department closed at 6:30 PM. When my husband arrived, the service team had the battery all ready to go and got it installed in record time! Excellent customer service! We use Shottenkirk for all of our service needs!
I made an appointment but arrived early. They had my truck in and out before my original appointment time. That is outstanding serice
I had been in contact with the dealership about the specific car I wanted but when I got there the car stopped needed to be detailed and cleaned. The car never got detailed or detailed terrible. When I drove away the car had water spots and many creases of my spoilers had lots of dirt build up.
Service was fast and issue was resolved same day. Appreciate the service team for completing on the same day without appointment.
Great customer service and adequate turn around time on vehicle. Why do you dictate how many words I can write?
Friendly people get the service done on time hassle free. Every time I head to this dealer, I feel like I'm a the home.
Awesome customer service! The Drew S. was great, polite, knowledgeable, and very pleasant to work with.
So easy! Went online and made my appointment. Was in for oil change and out in about 35 minutes!! John Heaton very professional and prompt!!! Thanks!!
Prompt attention at service bay. Regular oil change service conducted. Vehicle ready in approximately one hour.
Service advisor was friendly, professional and when he gave me the wait time estimate, it was almost exactly right
Jon is great in customer service when I bring my car in for service.. I’ve dealt with him and a couple more and they always take care of me! Unlike experiences I had in sales at this location. Thank you!
Impressively responsive, helpful, and great with communication. New customer, but earned our repeat service business for sure!
Chris C is awesome, always takes care of me and my family! Recommend him every time!
We always get excellent service at Shottenkirk of Cartersville. Service is great, the staff is helpful and friendly. We will definitely do business with Shottenkirk Honda of Cartersville again
This team is absolutely amazing, so informative, helpful, and caring. John and Damien are always ready to help and assure me that everything will be taken care of, and it always is! Exceeds my expectations every time!
Great service as usual. Service was friendly quick and as expected. Appreciate the service team.
Listen I pick the right dealership to get a car from. When I tell you these people take great care of me when I come in or even through emails or a phone call. I couldn't have ask for better dealership. Hands down if u want a Honda or any other car go to them you won't be disappointed. 🙌🙌🙌💯💯
Awesome experience as always. The wait was a lot shorter than usual as well which made the experience the best.
I had a battery issue and John got my vehicle in and replaced the battery - very efficient. Thanks.
second new vehicle purchase from this dealer. everything was great, as always. Everett is the best !
As always, the service was top notch. Was out of there faster than I expected. And its always pleasant to watch football while I wait.
I love the people at this dealership! Everyone is nice, from sales to service. Would recommend. 😀
They were up front and worked with me to make the deal happen. I didn’t find other dealers willing to work with me as openly and honestly
I really appreciate the service staff and I know the sign said you were short handed. My appointment was at 10 am and I arrived at 9:30 am but wasn't out of there until 11;30. Other than that, everything was great.
Employees were helpful and professional. We arrived earlier than our appointment but our car was tended to immediately.
Jonathan was great! He listened to what I wanted and got me into what I asked for.
Great job!!! Very cordial, nice, and productive. Work was done in a timely manner as well.
Great and quick service that helped me a lot. It is my first car, so the representative gave me some idea of how to keep track of maintenance.
Great dealership. The service department is awesome. Chris is our service rep. He us so great. We truly appreciate the time and care that he spends with us.
Great service and Ginger ensured I got my car back at the time agreed to.
Sherry did a wonderful job in getting us into the dealership and working with us.
John has helped us out of some bad situations a few times. He works really well with the technician to make sure our vehicle gets the right service/repair quickly
The team at Shottenkirk was awesome to deal with. The sales manager Mr. Dowdy worked out the deal over the phone before I even got to the dealership. When I arrived I met with Hannah Jones who was the best car sales person I have ever met. She was very understanding and very knowledgeable of the vehicle I was buying. I had previously been to a dealership in Chattanooga trying to buy the same car and honestly after talking with Hannah I quickly realized that Chattanooga had no clue. I was very pleased and will be using your dealership and ...
A very pleasant purchase experience. I would give them serious consideration on a future purchase.
Great service as always. We did not even have an appointment...Thank you so much.
I bring my car to Shottenkirk for service work from Dalton, Ga. and will not let any other service depart touch my car. Tyler and Angie are the best.
I was treated courteously and the work (oil and filter change and alignment) was completed in about 90 minutes.
My advisor was very nice, friendly, and Excellent she left me happy thanks again so much
Always pleased with the service. Although very busy still managed to complete the service within 2 hours.
Excellent people! Keep you updated on progress. They don’t push services on you, they advise you on things that need doing or gonna need doing shortly. Neat and clean environment. Thank you to Ginger & John
Came in for a oil change it was quick, easy, and the customer service was friendly
Our service was completed on time and the recommended additional brake fluid was a timely suggestion!! The people are considerate, and a driver took us to lunch and brought us back. This was a very kind additional courtesy!! We have all of our service and repairs done at Shottenkirk of Cartersville. Diana and John!!
Great Service and on time delivery of the vehicle on time at home! thank you!
Excellent customer service by Chris. Chris kept me informed and was a complete gentleman after checkout by walking me to the car and opening my door for me… I’m sure he does all his customers that way by his pleasant demeanor.
Great service! Usually right on the time frames when they tell you. Pretty good follow ups
I was honored to be there with you all. Your staff was very helpful and very nice..I will tell everyone about your dealership.
Awesome experience, very friendly nice customer service. Thanks to Terrry salesman good job. Thank you.
The people were very professional and showed concern for the wait time. I thought the wait time was too long for "Express" service with an appointment, but the current situation in the USA is partially to fault and out of the dealerships control.
Service was outstanding. My car was completed in a very timely manner and to my satisfaction.
Friendly, knowledgeable employees and very clean dealership. Hopefully my problems were fixed but I know I’ll have no trouble coming back if not! Everyone in the waiting room spoke highly of this dealership. My panel has gone blank about 3 times and cracks like it has a short a lot. He explained it could be Apple play or Bluetooth but I’m still not convinced that’s the problem. After I left the dealership the radio was on and I hit a bad place in the road which made it crackle and only partial words were playing. If it continues ...
Friendly, knowledgeable and makes the car buying experience very easy pleasurable. Would recommend to anyone. They have definitely earned my business.
They were able to get me in and out in a reasonable time. Thank you.
The people I dealt with were very respectful and willing to listen to my concerns.
Friendly service advisor described service available today and service schedule at 30,000 miles which was nearing
Price and service are what brings me back. Thank you for providing and not overselling services.
The vehicle that I bought had an issue. I kept taking it back and Shottenkirk did whatever was needed tho correct the issue. The problem was corrected and I am thankful for their willingness to continue working on the problem as long af it took. Thank you Shottenkirk.
The service center is always good. The whole staff is so friendly and treats you right.
The staff is always friendly, knowledgeable and helpful . I leave confident that my vehicle has been given the best of care.
Always had good service people are very nice. The kept me informed on the status of my service
Damian was great.i do not like that i have to type at least 15 words or that such emphasis is put on tgese surveys. Damian does not have control of that but he did a goid job.
Love the customer service! Awesome service received. Service department treats you with respect. Would go anywhere else.
Gavin Smith was a great salesperson…so knowledgeable, and made the whole process so pleasant. Highly recommend!
Angie is the best. Very professional and courteous. Explained the repairs needed and considered the cost. Going to miss her when she retires.
Ms. Waters was absolutely wonderful. She listened to our wants and needs and helped us find the perfect vehicle for us. She was very patient with us, and I really appreciate that. Everyone was friendly and professional through out the entire process. So far, Excellent Customer service and I look forward to using Shottenkirk Honda again.
Friendly, thoughtful, efficient, Respectful of my time. Nice bathrooms Great work in repair department tks
Everybody was great! They made the process easy, and they were very helpful, especially Hannah who worked with us from the start to actually purchasing the Honda Pilot.
TL, Drew, and the service department teammates have been great to work with and made the buying process smooth and painless. Customer service is top notch!!
Really happy with how efficiently and quickly my car situation was handled at Shottenkirk. Damien went above and beyond to get the part my car needed in less than 2 days! Will definitely be coming back to get my car regularly serviced.
Excellent customer service all around! Terry and Nick we great to work with! No regrets.
On this visit, I was actually greeted and tended to right away. Does not always happen (usually ignored). I appreciate his helpfulness and getting my new tires on my car and going over everything with me.
Service Tech and Service Advisor were very knowledgeable and kept me informed during the job. They also showed me the faulty part and explained the problem. First class service
The service was great and Ginger is the # 1 reason I choose to get my service done at this dealership for both of my vehicles.
Very nice people there at the Service Center. I had regular maintenance done and was out the door in an hour.
Very helpful in replacing my dying battery. Angie Angell is the best. She kept me well informed about the status of my service
Always great service and very friendly people. Have always been satisfied with the work done on my Honda.
The sales staff is amazing! Will recommend sales and service!! Will definitely go back for another vehicle in the future!!
Service Rep. Ginger did a great job notifying me of my repair status. And going over any future maintenance needed.
Service advisor was kind and friendly and took care of our needs. She was fantastic.
Ginger was so much help! I didn't have to wait long. Glad we chose a Honda!
very very very very very very very very very very very very very very good.
Ginger was very pleasant to work with and took very good care of us. She was very understanding of our issue.
Easy and convenient. Fast service. It’s worth the drive. Even with no appointment. Always clean restrooms.
Angie was very knowledgeable about the recommended services for my vehicle. Quick service, no surprises.
My purchase at shottenkirk Honda was a great experience. It was great working with Sherry and Brittany.
Very professional people, honest and easy to work with. I love my new (to me) car!
Overall I am happy. I got the vehicle I wanted at a fair price. However, I had to negotiate with Tommy, the assistant sales manager, just to get the price they were advertising online. He initially tried to add over $4000 of fees to the selling price. They should be more transparent with their pricing. My salesman, Vin, was great. He was patient and helped us tremendously. Michael in finance was also helpful and friendly. There was a hiccup with the extended warranty he sold us. After I got home and read the fine print, what we bought was not what ...
Sales where excellent. Trade in was fair. Honest to balance and rotate three days after purchase. Definitely come prepared to buy the extended warranty. It's worth it.
Thank you to everyone who worked hard and helped me purchase the 2017 Alfa Romeo Guilia! Special thanks to Gavin Smith, Joe Flanigan, Jorge Ortiz, and Benjamin Watts. You all went above and beyond, and I am very grateful. Miles Tuck, Mrs. Patti, Tori, Hannah, and Brittany were all very nice and helpful as well. I really appreciate everyone's help and knowledge. (Especially Jorge when he was explaining gap insurance to me haha) Great team y'all! Thanks again (:
Cannot say enough good things about this dealership. My parents were in last month to buy a used CR-V that they spent a lot of time looking for. I work in the car business so they were courteous enough to reach out directly to me and go over everything step by step to insure they were getting a good deal. Bob Corley their Sales Consultant spent hours working so hard for them. Jorge Ortiz the Finance Manager was kind enough to handle all of the paperwork and was very patient with us. And finally, Kevin Dowdy the Finance Director was ...
Beautifully maintained dealership. Very large selection of new cars. A very stress free buying experience. 5 stars all the way. Great job by Jimmy, Gavin, and Damien.
I purchased a new 2019 Honda Ridgeline RTL-T from Shottenkirk Honda the day before Thanksgiving. Megan Hosfeld made sure I was taken care of all the way through the purchase and even getting my paper work expedited to my County Title office in Alabama to meet the required timeframe. I would recommend working with Megan. She is very customer focused and took initiative to ensure I was taken care of even after the purchase. Megan was very personable and easy to work with on this purchase. She is definitely an asset Shottenkirk Honda.
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